RETURNS &
EXCHANGES.

Because every piece is made to order, we can’t accept returns for a change of mind or a size preference. Damaged, defective or incorrect items are covered — contact us before sending anything back.

Please contact us first — items sent back without an approved request may not be accepted.

If an item arrives damaged or with a defective print, email info@heritageamericanapparel.com within 30 days of delivery with your order number and clear photos of the issue. Photos are required for every quality claim. Once the claim is reviewed and approved, a replacement is shipped at no cost to you. Claims made more than 30 days after delivery can’t be processed.

If you received the wrong size, the wrong product, or your order is missing items, email info@heritageamericanapparel.com with your order number and photos of what arrived. Verified fulfillment errors are corrected with a replacement.

If tracking shows “delivered” but you can’t find your package, please check with neighbors or your building and allow 2 business days before contacting us. If tracking stops updating, a replacement can be arranged once 2 weeks have passed without updates for U.S. orders, or 3 weeks for international orders.

Exchanges for a different size or color aren’t available on made-to-order pieces. If we sent the wrong size or item, contact us and we’ll replace it.

Orders can only be cancelled before they enter production. Once production has started or a shipping label has been created, the order can’t be cancelled. If you need to cancel, email info@heritageamericanapparel.com as soon as possible with your order number.

Refunds aren’t available for a change of mind or size preference. Issues with damaged, defective or incorrect items are usually resolved with a replacement; where a refund applies, it’s returned to your original payment method.

Email info@heritageamericanapparel.com or contact us with your order number, the item, the issue, and photos. Our mailing address:

Please don’t mail items to this address without an approved request.