SUPPORT / FAQ

QUESTIONS,
ANSWERED.

Straight answers about ordering, sizing, shipping and returns.

Orders

How do I place an order?: Choose your color and size on a product page, add it to your bag, and select Checkout. You’ll complete payment on our secure checkout.
Will I get an order confirmation?: Yes. A confirmation is sent to the email address you enter at checkout. Check your spam folder if you don’t see it.
Can I change or cancel my order?: Orders can only be changed or cancelled before they enter production. Please email us at info@heritageamericanapparel.com or use our Contact page as soon as you can and include your order number.

Is an item shown as sold out coming back?: Some pieces return and some are limited releases. Join the list on our homepage to hear about new releases and restocks.

How do I find my size?: Fit can vary by garment. Review the product-specific sizing and fit information shown on the product page when available.

How much is shipping and how long does it take?: Shipping options and costs are calculated at checkout based on your destination and order. See our Shipping page for details.
Will my items arrive together?: Usually, but items in the same order may occasionally ship separately.

How do I track my order?: When your order ships, tracking information is sent by email where available.

I entered the wrong address. What should I do?: Please email us at info@heritageamericanapparel.com or use our Contact page right away with your order number and the correct address. We can’t guarantee changes once an order is in production or has shipped.

Can I return or exchange an item?: Because every piece is made to order, we can’t accept returns for a change of mind or a size preference. Damaged, defective or incorrect items are covered — contact us before sending anything back. Exchanges for a different size or color aren’t available on made-to-order pieces. If we sent the wrong size or item, contact us and we’ll replace it. See our Returns & Exchanges page.

My order arrived damaged or wrong.: Please email us at info@heritageamericanapparel.com or use our Contact page within 30 days of delivery with your order number and clear photos. Verified damaged, defective or incorrect items are replaced at no cost to you.

Who makes and ships my order?: Heritage American orders are produced and shipped through our fulfillment partner, Fourthwall, which also processes checkout and payment securely.

How do I reach you?: Visit our Contact page. Including your order number helps us respond faster.